Warranty

1. All www.karlat.de purchased goods have warranty by the manufacturer.

Information on the manufacturer’s warranty period for the product, in written in the item description.

In cases where the item will be specified by the manufacturer for warranty period, which is less than two years, the consumer has rights in two-year period, from the date of purchase, submit a claim regarding to the non-conformity of the goods to the terms of the contract.

The rights of a claim notification are valid, if the good was used only to the provided conditions and only in household.

Legal persons, which is not a consumer, has only manufacturer warranty period.

2. We inform, that manufacturer guarantee is only valid, if the buyer can demonstrate:

  1. proof of purchase (receipt, invoice);
  2. the manufacturer or distributor warranty card (in the case of a producer or a distributor of the goods has given one)
    1. information about certified manufacturer service centres, can be found in the manufacturer or distributor warranty cards, or it can be found calling directly to the representation of the manufacturer or to the good distributor number, which can be found on the good packaging;
    2. We inform, that the conditions of the guarantee do not apply to goods in addition to accessories (for example, goods accessories), nutritional elements (for example, batteries, accumulators), accessories, which has limited resource (for example, fuses)

3. The manufacturer’s warranty does not apply to damage which is result from the purchaser’s or user’s fault, and they are:

  1. item has guarantee seal, seral number damage;
  2. item is not used for its intended purpose and it is no operated as it is written in product leaflet;
  3. scratched, broken construction, broken screen, water poured in wrong places, care of the goods taken with wrong products, inside of the good is found foreign objects, allowed access inside of the good for insects or any other mark, which shows that good has been operated incorrectly
  4. if any damage of a nutritious voltage, network is not in accordance with the manufacturers standards, rapid temperature fluctuations, as well as other every day and external factors, such as soot, smoke, dust, humidity, scratches;
  5. if in the product appear unqualified repair feet;
  6. in cases, when elements have natural depreciation;
  7. if for the good in not used standard power supplies, accessories and spare parts, as well as raw materials, which the manufacturer is not certified for use with the product, and if it has caused damage to the good;
  8. on other equipment such as batteries, connecting cables, charging devices, the guarantee does not apply;
  9. guarantee does not apply if the good is transported incorrectly and damage has occurred.
  10. the warranty does not apply to product design elements;
  11. if the buyer cannot present a valid receipt or delivery note, the warranty obligations are void.

 4. In case, if the good has been damaged, buyer has following options:

  1. to receive a consultation by e-mail or phone +49 173 6261702.
  2. go to the service centre of producer or distributor, with the proof of purchase and guarantee voucher.
  3. visit our office in Frankfurt (Oder), Müllroser Chaussee 76 D, 15236, Germany, on working days except Friday from 07:00-17:00, on Friday from 07:00-16:00 (together with purchase proof – invoice, receipt and guarantee voucher);

5. In case when warranty service does not apply and buyer refuse to pay for the repair, buyer has to cover the charge of diagnostic, and buyer receives service centre conclusion for the damage. If buyer accepts to pay for the repairs, diagnostic costs is free of charge.

We inform, that karlat.de guarantee terms are created and match with Germany and European Union laws and regulations, which has been set out in this field.